We want you to love your walk. If the fit isn't perfect or the style doesn't match your vibe, our premium exchange process has you covered.
Contact us via WhatsApp or our form within 15 days of receiving your order with your order details.
Our team will verify the request. Ensure the shoes are in original condition with all packaging intact.
Hand over the pair to our courier partner at your doorstep and receive your new preferred size or color.
Please read these carefully to ensure a smooth exchange experience.
All exchange requests must be initiated within 15 days of delivery. After this period, we unfortunately cannot process any requests.
Items must be unworn, undamaged, and returned in their original luxury packaging. Shoes with signs of wear on the soles will not be accepted.
Items purchased during a clearance sale are eligible for size exchanges only, subject to availability.
Our delivery partners are not authorized to allow "Open Box" checks before payment. Please receive the parcel first; our 15-day policy protects you fully if anything isn't right.